 |
If you have computer and networking questions,
CompleteNetworkCareTM has the answers.
FAQ:
Is there a way to head off
network and server problems before they reach a
critical stage?
- Yes, through Proactive
System Management and System Monitoring you can put a little time and money into replacing products that are about to fail and easily avoid costly downtime and service interruptions.
Who do I call when I need help with something?
- If desired, we offer a full suite of on-call desktop support/helpdesk services. We make it a point to answer your questions and solve your problems as promptly as possible.
- If you are a contracted customer, we will have documented your system inside and out and will be able to leverage this knowledge to pinpoint the problem area quickly.
Who do I call when I have new applications, hardware, or infrastructure projects?
- In addition to maintaining your system at it's optimum performance we offer advice, research, and planning for new software, hardware, and network purchases or expansions.
- We are happy to bring our years of experience with IT products and with your network to the table and help you make change management a smooth and efficient experience for yourself and your employees.
- We have partnerships with IT industry leaders in many sectors which allow us to get a level of tech support not available to the general public.
How can I be sure I am
following the most efficient and effective
practices in making technology decisions in my
organization?
- This is a real concern for any SMB because there are thousands of products out there which perform one IT function or another. Some sectors have more than a dozen competing products which perform the same function in different ways.
- We have thoroughly tested the front runners in every category which perfoms a common network function and have weeded out the troublemakers.
- We advise on purchases based on a medium/long range TCO model. Inevitably a couple hundred $$$ saved on purchase will be quickly eaten up in service and indirect costs if there's a problem...
- We choose the products we use because are proven, reliable, and almost never the most expensive in their class.
How can we be sure our
systems are safe from hackers and viruses?
- The short answer is that you can never be 100% sure but, your can be very, very confident (as we are).
- We perform the regular security audits and updates which are the only way to keep hackers, viruses, and spyware from crippling your business.
- We keep track of subscriptions and licensing so your network will always have the latest updates and support available.
|
|
Every time we worked on a recurring computer problem we ended up asking ourselves:
Why can't a computer be like a phone? You pick it up and it works! Every time!
You don't waste your time and energy worrying about whether or not your phone will work today, why waste time on your computer?
Our goal, in a nutshell, is to take technology off your mind so you can devote your creativity (and your capital) to building your core business.
We can make your computer system just like your phone, just turn it on and it'll work! Every time! |
