Service Component |
Before |
After |
Proactive system management on critical components. |
A server crash was the first signal of a problem. This meant that there were many employees sitting around twiddling their thumbs until it could be fixed. |
We keep track of CPU, memory, and disk usage on their server making sure that long before there is a problem, we are there with the solution and can schedule any downtime to coincide with their business needs. |
Proven track record of 97% system uptime. |
Before they invited us to redesign their system, heavy server usage during peak hours would routinely cause slowdowns and crashes. This inevitably results in lost revenue and employee frustration. |
They enjoy 99% uptime and few slowdowns even in peak hours allowing salespersons to continue to serve their clients efficiently and cheerfully! |
Strategic planning |
The office manager had to deal with shopping and pricing out a machine every time they added a user. The mix of machines increases support costs and the likelihood of workstation problems. |
As they grow we can offer them tested, researched, scalable,robust solutions to their business needs. |
Flexible services |
They followed a break-fix model which was flexible and affordable but, did not include TCO calculation on nonstandard hardware and poorly-designed software. |
After our initial setup and general 'straightening out' of their infrastructure, their calls to our help desk became infrequent to say the least. This is just fine with us and is a source of pride in our company. |
On-Demand Support & Change Management |
They had no one to ask about how a new app would work within their current system. |
Our years of experience in dealing with hardware and software companies, especially their tech-support and sales departments allow us to quickly find out whether a new app will work for them or if an upgrade/update will be compatible with their current system. |
Business Continuity & Disaster-Recovery Planning |
Their backups were not occurring on a regular schedule or were failing regularly. |
They are covered in case of a server disaster and store their tapes in a fireproof safe far from their server. This an industry 'best practies' we insist all of our clients implement. |
We implement IT industry "Best Practices" |
Some of their mission critical apps could be run as 'services' on their server which is more secure and stable. |
We were able to interface with the vendor and reconfigure those apps to run in the 'service' space and stabilize their system. |
Regular security audits. |
Updates and security checks happed when someone 'had time'. Employees were surfing the web excessively. |
We do regular system checkups to make sure that critical patches and updates are in place to prevent intrusion, virus infection, and data loss. Problem sites are blocked using a web content filter to prevent wasted time and money. |
Bottom-Line Results |
Slowdowns, crashes, and unauthorized surfing were costing them a pretty penny every business day. |
More than $45k savings on direct and indirect IT expenses since bringing us on. |
